Replacement in case of a manufacturing defect:

The customer has the right to replace or retrieve the product that was purchased from the website within 30 days from the date of purchase only in the event that there is a manufacturing defect in the product, based on a technical report from maintenance or authorized service centers, in accordance with the Consumer Protection Law, and in the event that the 30-day period expires, the The device is replaced or retrieved for any reason, and in this case the customer must contact customer service to register a maintenance report for the product, in accordance with the provisions of Article 21 of the Consumer Protection Law.

Replacement and refund even though there is no manufacturing defect:

• In the event that the customer wishes to replace or return the product despite the absence of a manufacturing defect within the period of 14 days from the date of receipt.
• According to the provisions of Article 17 of the Consumer Protection Law, the consumer has the right to request a replacement or refund of the product value within 14 days from the date of receiving the product, if the device does not have a manufacturing defect, but provided that it is in the condition in which the commodity was upon receipt.
• When returning or replacing the product, the product must be in its original condition and has not been used, and the carton and packaging materials are in their original condition, and the product carton has not been opened or used, and all its contents are accompanied by all the original documents and the purchase invoice, and in the event that there is a gift On the purchase request, it must be returned with the device, and if all the attachments are not returned, the replacement or return request will not be approved, and in the event of a return or exchange of a product that was purchased and it has a price discount or offer, only what the customer paid will be refunded.
• In this case, the product is replaced with a refund of the price difference between the models, if any, or the product is returned and its value is returned after deducting shipping costs, in accordance with Article 40, paragraphs 1 and 2 of the Consumer Protection Law. Shipping and return costs. In addition, in the case of electronic payment online via VISA / Master or transferring the amount using a cash system, administrative expenses of (1.5%) of the value of the device will be deducted, or administrative fees of (2.25%) of the value of the device will be deducted in the case of payment through services Fawry, security and payment companies, or deduct administrative fees of 2.5% of the value of the device in the case of paying through MPOS machines while receiving the product.

In the event that the customer opens the device’s carton:

According to the provisions of Article 17, Paragraph 2 of the Consumer Protection Law, the consumer is not entitled to replace or retrieve the device if the device’s carton is opened or the product is used.

Refund timeline:

The refund process will be initiated once we receive your product at our warehouse and inspect it by our team, and the final amount will be received by you as follows:

• If the amount was paid by your credit/debit card, the refund will be made within fourteen (14) days to your credit/debit card from the day we receive the product at our warehouse.
• If the payment was in cash, you will receive the refund as a credit to your account on the online store immediately after we receive your product in our warehouse and have it checked by our team.
• If the payment was in cash, you will receive the refund as a credit to your account on the online store immediately after we receive your product in our warehouse and have it checked by our team.
• If you cancel your order before the product(s) have been sent for delivery, a refund will be issued to your credit/debit card or as a credit to your online store account based on your selection of refund and the above terms and conditions.

The refund process will be initiated once we receive your product at our warehouse and inspect it by our team, and the final amount will be received by you as follows: